Orders are usually in house less than 36 hours unless there are exceptions for artwork, waiting for winners names, etc. Always let us know if you need a rush service as we should be able to accommodate all requests. Delivery times as below;

We use a wide variety of couriers for shipping, dependent on what area of Canada we are shipping to. Typically, 3-4 business days transit time for most cities and towns. Longer for more rural or remote areas. You can request faster services for an upgraded charge.
Call anytime for a shipping quote, and one is always provided with the proof of your order.

NO.
We don't charge for extra colour, no charges for extra line of personalization and NO charge per letter for award or recipients name. Alex is the same price as Alexander, and it's all included.